Zeptaz Voice / Multilingual AI Phone Agents
AI phone agents that get routine calls handled.
Answer questions, book appointments, and take orders in Sinhala, Tamil, and English - with human handoffs and every outcome visible to your team.
Inbound / Colombo
Nimal Perera
Caller
“Tomorrow හවස four o’clock appointment එකක් තියෙනවද?”
Action checked
4:15 PM slot available
Awaiting confirmation
From call to completed task.
Zeptaz Voice connects one repeatable call type to the approved information and tools your team already uses.
Customer calls
Your existing number or a pilot line.
Zeptaz handles it
Answers questions and gathers the details.
Systems are checked
Approved information, availability, or order data.
Task is completed
Confirmed, recorded, or handed to your team.
One sequential workflow — incoming call to recorded outcome.
Manage every call from one dashboard.
Monitor activity, review outcomes, and adjust approved workflow settings as your business changes.
Monitor every call
See call activity, transcripts, completed actions, and requests that need attention.
Adjust workflow settings
Update business information, confirmation rules, and how each workflow responds.
Control human handoffs
Choose when Zeptaz completes a task and when it routes the caller to your team.
Today / Colombo
Voice operations
Calls
24
demo data
Completed
18
demo data
Review
04
demo data
What your team needs to know.
Practical answers before connecting Zeptaz Voice to your operation.
Not necessarily. We review your provider and recommend forwarding, a dedicated line, or a supported integration for the pilot.
Zeptaz Voice supports Sinhala, Tamil, and English. Each workflow is tested against representative calls before going live.
It follows your agreed fallback rules: clarify, take a message, flag for review, or route the caller to a person.
It can connect to supported calendars, spreadsheets, and custom APIs after a compatibility review.
Recording, consent, retention, access, and deletion rules are agreed and documented before launch.
We agree one workflow, its integrations, escalation rules, and success measures; test normal and failure cases; then introduce a controlled share of live calls and review the results with your team.
Start with one workflow.
We define the scope, integrations, escalation rules, and success measures before any live calls.
Map
Choose one repeatable call and define its outcome.
Test
Configure the workflow and validate normal and failure cases.
Pilot
Introduce monitored traffic and review real outcomes.
Pilot fit
A clear call. A measurable outcome.
The best pilots begin with one repeatable call, a human escalation owner, and an agreed definition of success.
You receive
- A configured voice workflow
- Testing before live traffic
- Dashboard access and an outcome review
You provide
- One valuable call scenario
- An escalation owner
- Representative test calls
Put one call type on autopilot.
Book a workflow assessment. We map one repeatable call, agree the escalation rules and success measures, then run a monitored pilot.