Loading
Skip to content
FILE
SYS-003
REV
01
STATUS
REFERENCE BUILD
CLEARANCE
PUBLIC · VOICE

Multilingual phone agent
Routine calls, handled.

SECTOR PHONE OPERATIONSCLIENT PENDING
REFERENCE BUILD
REFERENCE BUILD
02 / Brief

The brief. Situation, scope, and spec.

SITUATION

Answer questions, book appointments, and take orders in Sinhala, Tamil, and English - with human handoffs and every outcome visible to your team.

DELIVERABLES

  1. 01A configured voice workflow
  2. 02Testing before live traffic
  3. 03Dashboard access and an outcome review

See call activity, transcripts, completed actions, and requests that need attention. Update business information, confirmation rules, and how each workflow responds. Choose when Zeptaz completes a task and when it routes the caller to your team.

SPEC

CLIENT
PENDING CLIENT SIGN-OFF
SECTOR
Phone operations
SYSTEM TYPE
Zeptaz Voice
LANGUAGES
Sinhala, Tamil, English
WORKFLOWS
Questions, appointments, orders
TEAM SIZE
PENDING CLIENT SIGN-OFF
TIMELINE
PENDING CLIENT SIGN-OFF
CALL VOLUME
PENDING CLIENT SIGN-OFF

REFERENCE BUILD · COPY FROM ZEPTAZ SERVICE DEFINITION · CLIENT FIELDS PENDING

03 / Architecture

How it's wired. Nodes, edges, and what runs on each.

when uncertainCustomer callsZeptazhandles itSystems arecheckedTask iscompletedhuman handoffoperatordashboard

PACKET▭ DASHED · EXTERNAL■ SOLID · BUILT◆ CRIMSON MARK · HUMAN IN LOOP100%

  1. 01Customer calls

    Customer calls. Your existing number or a pilot line.

  2. 02Zeptaz handles it

    Zeptaz handles it. Answers questions and gathers the details.

  3. 03Systems are checked

    Systems are checked. Approved information, availability, or order data.

  4. 04Task is completed

    Task is completed. Confirmed, recorded, or handed to your team.

  5. 05human handoff

    Choose when Zeptaz completes a task and when it routes the caller to your team.

  6. 05operator dashboard

    See call activity, transcripts, completed actions, and requests that need attention.

04 / Stack

What it runs on. By layer. Hover a tool to find its node.

INTERFACE

INTELLIGENCE

DATA

INFRA

STACK SHOWN IS ILLUSTRATIVE · CONFIRMED PER REAL BUILD

MINI-MAP · SYS-003

05 / Ledger

Before and after. Measured, then signed off by the client.

Routine calls completed

BEFORE
AFTER
DELTAPENDING CLIENT SIGN-OFF

Calls routed to a person

BEFORE
AFTER
DELTAPENDING CLIENT SIGN-OFF

Outcomes visible to the team

BEFORE
AFTER
DELTAPENDING CLIENT SIGN-OFF
06 / Runtime

Runtime. One run, line by line.

$ tail -f prod/sys-003.logSAMPLE RUN · FROM FLOW SPEC
  1. T+00sinfocall.received (existing number or pilot line)
  2. T+01sinfoagent.handle → questions answered, details gathered
  3. T+02sinfosystems.check (approved information, availability, or order data)
  4. T+03soktask.complete (confirmed, recorded, or handed to your team)
07 / Timeline

How it ships. Phases from the build protocol.

  1. PH01

    Map

    Choose one repeatable call and define its outcome.

  2. PH02

    Test

    Configure the workflow and validate normal and failure cases.

  3. PH03

    Pilot

    Introduce monitored traffic and review real outcomes.

08 / Transcript

In their words. Excerpt, shown with client approval.

TRANSCRIPT EXCERPTPENDING CLIENT APPROVAL
CLIENT:
ZEPTAZ:
CLIENT:

Transcript pending client approval

NEXT FILESYS-004 · IGNITX WINNER

HUTCH Resolve

OPEN FILE

Have a workflow that needs a file of its own?

Book a workflow fit call. We look at how inquiries move from form and inbox to an owner and a follow-up, and where work is leaking today.

Book a 30-min call